Privacy Policy

This Privacy Policy ("Policy") is issued by Jaya777 ("Company", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at jaya777.cam and its associated subdomains and mobile interfaces. This Policy governs the collection, use, storage, disclosure, and protection of personal data belonging to users ("Player", "User", "you") of the Jaya777 platform.

We are committed to handling your personal data responsibly and in compliance with applicable data protection laws and principles. By registering an account, making a deposit, or otherwise accessing the Jaya777 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference into this document.

For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, contact details, financial information, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or erasure.
• "Data Controller" means Jaya777, being the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means any third party that processes personal data on behalf of Jaya777 pursuant to a contractual arrangement.
• "KYC Data" means identity verification documents and supporting information collected during the Know Your Customer verification process, including copies of government-issued identification such as Malaysian MyKad or passports.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.
• "Cookie" means a small data file stored on your device by the Platform's web server for the purpose of session management, analytics, or personalisation.

Jaya777 collects the following categories of personal data from users of the Platform. We collect only the data that is necessary for the purposes described in this Policy and do not collect data beyond what is reasonably required to deliver our services.

We do not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers, except where strictly required for regulatory identity verification purposes and only with your explicit consent where applicable.

Jaya777 collects your personal data through the following channels and methods:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or submitting feedback.
• Automated technologies: Technical and usage data collected automatically when you access or interact with the Platform, including via cookies, web beacons, server logs, and similar technologies.
• Payment processors: Transaction data received from third-party payment processors including banks, e-wallet providers (such as Touch 'n Go eWallet, Boost, and GrabPay), DuitNow, and FPX intermediaries when you initiate financial transactions on the Platform.
• Identity verification providers: KYC and identity verification data received from third-party service providers used to confirm your identity and age.
• Fraud prevention and AML partners: Risk and compliance-related data shared with us by specialist fraud prevention and anti-money laundering service providers as part of our regulatory obligations.

We process your personal data for the following specific purposes. Each purpose is matched to the data categories collected and the legal basis on which we rely (as described in Section 6):

• Account management: Creating, maintaining, and administering your Jaya777 account, including verifying your identity, processing your deposits and withdrawals, and managing your account settings.
• Service delivery: Providing access to games, sports betting markets, live casino services, and all other platform features you use.
• Financial transaction processing: Facilitating deposits and withdrawals via Malaysian payment channels including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX, and cryptocurrency networks.
• Regulatory compliance: Meeting our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and data protection regulations, including maintaining required transaction and identity records.
• Responsible gambling: Monitoring your gaming activity to identify patterns that may indicate problem gambling behaviour and to administer responsible gambling tools such as deposit limits and self-exclusion.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent transactions, account takeovers, bonus abuse, and other forms of prohibited activity.
• Customer support: Responding to your enquiries, resolving disputes, and providing technical assistance.
• Marketing communications: Sending you relevant promotional offers, bonus updates, and platform news where you have opted in to receive such communications. You may opt out at any time.
• Analytics and platform improvement: Analysing usage patterns, player preferences, and platform performance to improve the quality and functionality of our services.

Jaya777 processes your personal data on the following legal grounds, as applicable to each processing activity:

• Contractual necessity: Processing that is necessary to perform our contract with you — i.e., to deliver the gaming and betting services you have registered to use, process financial transactions, and administer your account.
• Legal obligation: Processing required to comply with applicable law, including AML/KYC regulations, data retention obligations, and cooperation with regulatory or law enforcement authorities.
• Legitimate interests: Processing carried out in pursuit of Jaya777's legitimate business interests — including fraud prevention, platform security, responsible gambling monitoring, and service improvement — provided those interests are not overridden by your rights and interests.
• Consent: Where you have given your explicit consent to specific processing activities, such as receiving marketing communications or the use of non-essential cookies. You have the right to withdraw consent at any time.

Jaya777 does not sell your personal data to third parties. We share personal data with third parties only in the following circumstances and only to the extent strictly necessary:

• Payment processors and financial institutions: We share relevant financial and identity data with payment service providers, banks, and e-wallet operators (including those providing Touch 'n Go, Boost, DuitNow, and FPX services) to process your transactions securely.
• KYC and identity verification providers: We share identity documents and related data with specialist third-party KYC providers for the purpose of verifying your identity and age in compliance with regulatory requirements.
• Fraud prevention and AML service providers: We share data with specialist compliance and fraud prevention partners to detect and investigate suspicious activity, money laundering, and fraud.
• Game and technology providers: Limited technical and usage data may be shared with the game studios and technology providers that power specific games on our Platform, for the purpose of delivering and maintaining those services.
• Regulatory and law enforcement authorities: We may disclose personal data to competent governmental, regulatory, or law enforcement authorities where required by law, court order, or regulatory directive.
• Professional advisers: We may share data with our legal, financial, or insurance advisers where strictly necessary and subject to appropriate confidentiality obligations.

All third parties with whom we share personal data are contractually required to handle that data securely, to use it only for the purposes for which it was shared, and to comply with applicable data protection standards.

Jaya777 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account and identity data (KYC): Retained for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering and financial record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required for AML compliance and financial audit purposes.
• Betting and gaming history: Retained for a minimum of three (3) years for responsible gambling monitoring, dispute resolution, and regulatory compliance purposes.
• Technical and usage data (logs): Retained for up to twelve (12) months for security and fraud investigation purposes, after which they are anonymised or deleted.
• Marketing preferences and opt-in records: Retained for the duration of your account and for one (1) year following account closure or opt-out, as evidence of consent management.

Where data is no longer required for any lawful purpose, we securely delete or anonymise it in accordance with our internal data management procedures.

Jaya777 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files placed on your device when you access our website. They allow us to remember your preferences, maintain your session, and gather analytics data.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in, security tokens, and cookies that store your cookie consent preferences. These cannot be disabled.
• Functional cookies: Enable enhanced features such as remembering your preferred language, deposit method, and display settings. Disabling these may affect your experience.
• Analytics cookies: Used to collect anonymised data about how users interact with the Platform — including pages visited, session duration, and navigation paths — to help us improve functionality and content.
• Marketing cookies: Used to track your browsing activity across sessions for the purpose of delivering relevant promotions and measuring the effectiveness of our marketing efforts. These are only set with your consent.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Clearing cookies will end your active session and may require you to log in again.

Jaya777 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive personal data and financial records at rest.
• Two-factor authentication (2FA) available for all user accounts, strongly recommended for withdrawals and account changes.
• Role-based access controls ensuring that only authorised personnel with a legitimate need access personal data.
• Regular security audits and penetration testing of our platform infrastructure.
• Segregated storage of player funds and operational funds to protect deposits.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but commit to maintaining and continuously improving industry-standard protective measures.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users and the relevant authorities in accordance with our obligations under applicable data protection law.

Subject to applicable law, you have the following rights in relation to your personal data held by Jaya777. To exercise any of these rights, please contact our Data Protection team as described in Section 15.

• Right of Access: You have the right to request a copy of the personal data we hold about you and information about how it is being used.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated. You may update most account information directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer required for a lawful purpose. This right is subject to our obligations to retain certain data under applicable law (see Section 8).
• Right to Restrict Processing: You may request that we temporarily restrict the processing of your data — for example, while you contest its accuracy or object to its use.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to processing carried out on the basis of legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

We will respond to all valid data rights requests within thirty (30) days. In complex cases, we may extend this period by a further sixty (60) days with prior notice. We may need to verify your identity before processing your request.

Jaya777 strictly prohibits the use of its platform by persons under the age of 21. We do not knowingly collect personal data from individuals under the age of 21. Account registration requires confirmation that the applicant is 21 years of age or older, and all accounts are subject to age verification as part of our KYC process.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will immediately suspend the account, delete the collected data to the extent permitted by law, and take appropriate further action in accordance with our underage gambling policy.

Parents and guardians who believe that a minor may have registered an account on the Jaya777 platform are encouraged to contact our support team immediately via Live Chat or at [email protected].

As an international online gaming platform, Jaya777 may process and store your personal data in jurisdictions outside of Malaysia. Such transfers may occur, for example, when we use third-party service providers (including cloud infrastructure, KYC verification services, and payment processors) that operate in other countries.

Where personal data is transferred internationally, we take all reasonably practicable steps to ensure that the receiving party provides an adequate level of protection, including through:

• Contractual arrangements with receiving parties that impose data protection obligations equivalent to those described in this Policy.
• Ensuring that receiving parties in third countries are subject to appropriate data protection laws or have implemented accepted safeguards.

By using the Jaya777 platform, you acknowledge and consent to the international transfer of your personal data as described in this section.

Jaya777 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made to this Policy, we will endeavour to notify registered users via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent update to this Policy is displayed at the top of this page. We recommend reviewing this Policy periodically to stay informed about how we protect your data. Your continued use of the Platform following any amendment constitutes your acceptance of the updated Policy.

If you disagree with any changes to this Policy, you have the right to close your account and request deletion of your data (to the extent permitted by law) by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by Jaya777, please contact us using the details below. We take all data privacy enquiries seriously and will respond promptly.

• Data Protection Enquiries — Email: [email protected]
• Live Chat: Available 24/7 on the Platform (English, Bahasa Melayu, Mandarin)

When submitting a data rights request, please include your full name, registered email address, and a description of your request so that we may verify your identity and process your request efficiently. All responses will be delivered within thirty (30) days as described in Section 11.